Letter of Commitment for After-sales Service

Our company adhere to the "customer as the center, quality as life, science and technology as the source, to improve and development" quality management philosophy, to produce excellent quality products, based on the increasingly fierce market competition. Because of the support of this belief, The company has passed the ISO9001:2000 quality management system certification; Obtained UL product certification in the United States in 2002; In 2003, it obtained the "3C" product certification; In 2004, it obtained CSA product certification in Canada. In 2007, it obtained the German VDE certification and passed it in 2009 ISO/TS 16949:2002 Quality management system certification, 2018 GB/T19001-2016/ISO9001:2015 quality management system certification. Our company adhere to the "customer as the center, quality as life, science and technology as the source, to improve and development" quality management philosophy, to produce excellent quality products, based on the increasingly fierce market competition. Because of the support of this belief, the company passed the ISO9001:2000 quality management system certification in 2002; Obtained UL product certification in the United States in 2002; In 2003, it obtained the "3C" product certification; In 2004, it obtained CSA product certification in Canada. In 2007, it obtained the German VDE certification and passed it in 2009 ISO/TS 16949:2002 Quality management system certification, 2018 GB/T19001-2016/ISO9001:2015 quality management system certification.

In order to realize the effective operation of the quality management system, the company carries out strict management in the production process according to the requirements of the system. The quality Assurance Department has been set up to exercise quality functions independently, and under the quality management team, quality inspection team, measurement team, Test group, responsible for quality management, measurement, raw material and product inspection and test. In order to effectively control the occurrence of nonconforming products, The company also set up the unqualified products trial organization, equipped with the appropriate quality professionals, internal auditors, planned to implement the quality training of all staff Training and professional knowledge training of quality management personnel. Process control to implement "self-inspection", "mutual inspection" and "special inspection", quality production units and leadership Production staff to hook up, strict monthly assessment.

The main raw material purchasing manufacturers must be evaluated and listed in the list of qualified suppliers before the procurement can be implemented and dynamic management can be implemented. The purchasing department of the company shall organize the technical center and the quality assurance Department to jointly participate in the on-site quality assurance ability audit and evaluation of the main raw material suppliers. After the evaluation, organize to fill in the "Supplier quality assurance ability Evaluation Form", and the purchasing department will summarize the supplier survey form, various qualifications and supplier quality assurance ability evaluation and submit it to the manager List of qualified suppliers after approval. At the same time, check each batch of raw materials before warehousing to ensure that qualified raw materials are put into production. Guide and Production staff to hook up, strict monthly assessment.

Strict quality management, advanced testing equipment, adhere to the "user awareness", "one success", "unqualified products do not enter the next process" quality awareness and concept, thus, the rejection rate of products is greatly reduced, which lays a solid foundation for improving product quality. The customer satisfaction rate of the company's product quality and service evaluation is increasing year by year. Every year to accept three party and two party quality certification audit, pass the audit once. List of qualified suppliers after approval. At the same time, check each batch of raw materials before warehousing to ensure that qualified raw materials are put into production. Guide and Production staff to hook up, strict monthly assessment.

一、 enterprise quality management system requirements: the use of quality management system ISO9002, GB19002 and quality manual, Implement the quality responsibility system at all levels and in all links, and control the whole process of product design, manufacturing, installation and commissioning:

二、 Product manufacturing standards and quality assurance: products are strictly produced in accordance with national standards, and are produced according to customer requirements when customers have special requirements.

1, pre-sales: warm reception to customer calls, letters, visits, customers put forward technical problems seriously answer to help solve; When a customer asks for something, Technical personnel can be dispatched to the construction site to assist in the investigation of the laying environment, help with selection and installation.

2, sale: during the production period, our company can invite relevant technical personnel to the company to understand the detailed information of the product, including all kinds of product data and product structure diagram and working principle. If necessary, welcome the user's technical personnel to supervise the company, and provide the convenience for its work and life. Ensure the completion of major product inspection work in the factory. Relevant inspection standards can be provided for customer confirmation when necessary. Guarantee to deliver goods on time and in accordance with contract requirements.

3, after-sales service: in order to cooperate with customers to further do after-sales repair, maintenance and other service work, Our company specialized in the establishment of after-sales service department, department head: He Yuqing. In order to ensure the quality of service, we hereby solemnly promise to customers:

① The performance of the products is in line with the national standards and the relevant standards of superior products.

② After the arrival of the products, in the process of customer acceptance, if there is no conformity with the requirements of the contract or a small number of missing parts, wrong parts, damaged parts, The company after receiving the notice within 2 hours to make a reply, processing and supplement.

③According to the requirements, the company can provide technical guidance and assistance free of charge, the company has after-sales service, to each user to telephone, letter, visit and other forms of consultation after the use of cable quality situation and opinions and suggestions, after receiving customer complaints, Reply within 2 hours, and as soon as possible to the user site for processing.

④Under correct installation and use conditions, after the cable is put into operation, All kinds of quality problems such as the quality of the company's products, the company will be responsible for the end and free replacement or repair.

⑤Beyond the warranty period, the company still guarantees to do a good job of customer service work, if required to provide technical services, will arrive at the site within 24 hours upon receipt of notice, and provide free service; Need to change the product, The company will organize production in time and provide customers with the most favorable prices.

Our company solemnly promises that the quality, time and service of the supply shall fully respond to the relevant requirements of the tendering unit: ① The products provided by us shall fully comply with the quality and technical standards stipulated in the contract of the tendering document. ② We shall provide after-sales maintenance services strictly in accordance with the contract provisions of the bidding documents.

The company is an aerospace enterprise. The quality concept, the understanding of the relationship between profit and quality, and the pursuit of product quality and technology have created the brand and reputation of aerospace cable in the civil market. Every meter cable produced by the company is designed in strict accordance with standards. Make and examine carefully. Only products that fully meet the requirements will flow into the hands of customers.

After-sales Contact: Mr.He

After-sales Service Tel: +86-714-3189168

After-sales Service Email: PBB@CASC-CABLE.COM